Conversational AI is the set of technologies behind automated messaging that offer human-like interactions between computers and humans. It helps people interact with complex systems in faster and easier ways, and helps businesses deliver personalised engagements and support at scale. Conversational AI makes use of a combination of Natural Language Processing (NLP), Machine Learning (ML), and other language technologies to process and contextualise the spoken or written word as well as figure out the best way to handle and respond to a user input, taking appropriate action.
askelie is Cloudhub360’s Conversational AI interface. It’s our Ever Learning Intelligent Engine. askelie enables the creation of amazing customer experiences, with intelligent 24x7 self-service communication through Conversational AI.
askelie helps businesses automate front end staff, customer and supplier facing services intelligently. Meaning organisations can bridge the gap between "contact and conclusion", increase efficiency, improve KPIs and drive innovation in an even greater customer experience.
At the heart of the business justifications for Conversational AI are 1) operating cost reduction through smarter automation and 2) improve user and customer experience through availability and relevance.
According to Gartner research, 70% of customer interactions will involve emerging technology, such as chatbots or machine-learning applications, by 2022. This is up from 15% in 2018.
Always available, never sick or in a bad mood
Ensure consistently high levels of service
Scale up/down according to business needs and season trends
When combined with Waives, knowledge locked inside unstructured content is leveraged to drive a deeper understanding of need through context, patterns, and repeating requests
Reduces customer & user effort to have their request actioned
Avoids call centre bottlenecks through self-service
Improves the customer experience, to ensure they stay your customer and come back for more
Too many requests still require our most expensive resource – people! This creates training overheads, high operating costs, and inconsistencies in quality & experience. Intelligent ‘bots’, like askelie, can understand the intent, develop the conversation and take action, freeing staff for higher value tasks.
askelie transforms the current user experience by being able to get to the heart of what the user is asking for and taking appropriate action, whether that’s making an insurance claim, looking for a pattern in some contracts or a simple request like a change of address.
Make better and faster decisions by turning unstructured content in to business knowledge. Information locked inside unstructured content is turned in to intelligent for elie, driving a deeper understanding of need through context, patterns, and repeating requests.
askelie can be embedded into an application to extend core capabilities, be run independently for stand-alone applications, or as part of the Cloudhub360 Intelligent Automation platform.
74% of organizations say that conversational assistants are a key enabler of the company’s business and customer engagement strategy
Our research says that 50% of the activities that we pay people to do can be automated. So there is a role for business leaders to try to understand how to redeploy talent. It’s important to think about mass redeployment instead of mass unemployment. That’s the right problem to solve.