Cloudhub360 Announces Technology Partnership with Celonis
Cloudhub360 and Celonis enables Conversational Intelligence across any business process, in any industry;
to execute business processes at full capacity and at scale
Milton Keynes, United Kingdom — December 16, 2021 — Cloudhub360, a leader in the Intelligent Hyper Automation of customer interactions, today announced a technology partnership with Celonis, the global leader in execution management.
The partnership will leverage Cloudhub360’s combination of Conversational AI and Intelligent Document Processing with Celonis’ process mining and execution management technologies to accelerate front to back process automation for customers. Together, Cloudhub360 and Celonis provide an always-on conversational interface for customer interactions that improve employee productivity as well as remove manual data entry and other mundane tasks. These combined data and intelligence capabilities improve core business process performance, by closing execution gaps, and result in full execution capacity while driving revenue growth, lower operating costs, and improving customer experience.
askelie is Cloudhub360’s Conversational AI interface. Conversational AI reduces operating costs through smarter automation and improves the user and customer experience through availability and relevance. It provides Celonis customers with the ability to manage omni-channel customer communications, turn any document into actionable data and increases employee productivity by putting the Celonis Execution Management System in the hands of any employee within the business.
The Celonis Execution Management SystemTM (EMS®) is the only system that provides a 360-degree view of all business processes, weaves all data insights together, and pushes actions back out across the business. The Celonis EMS platform and its execution applications help businesses maximize execution capacity across the enterprise, in places like Customer Operations, Finance & Administration, Supply & Distribution, and Products & Services.
In addition to a complete, real-time view of processes, the EMS lets companies connect to any underlying business system; leverage a complete set of process improvement tools, including process mining automation; benchmark against industry standards, and thousands of best-practice implementations; and of course, identify execution gaps and inefficiencies to maximize capacity to achieve breakthrough outcomes.
“The Celonis Execution Management System provides companies a modern way to run their businesses on data, intelligence and action,” said Ke Zhang, Sr. Director Solutions & Success, Celonis. “Our EMS addresses the fundamental limitations of running business processes across a complex set of aging and fragmented transactional systems and enables every company to put data to work at scale. Partnering with Cloudhub360 provides enterprises with a powerful combination of Conversational AI and Intelligent Document Processing, offering real-time monitoring and alerting into every process, starting in Financial Services & “Know Your Customer;” made possible by a continuous flow of information between Cloudhub360 and Celonis EMS. We are excited to explore more joint use cases with Cloudhub360 to drive value with our mutual customer base.”
“We are delighted to be a Celonis technology partner and help businesses accelerate their front-office Automation initiatives,” said Dan Kilroe, Director, Partnerships & Alliances for Cloudhub360. “Automating the customer journey is a complex task that spans across disparate systems. It requires an ecosystem of innovative technologies that transform the way businesses deliver products and services to their customers. Cloudhub360 and Celonis EMS together, enable businesses to create a Digital Workforce that bridges operational gaps from “Contact to Conclusion”.
About Celonis
Celonis helps organizations to execute on their data. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, a developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 16 offices worldwide.
© 2021 Celonis SE. All rights reserved. Celonis and the Celonis “droplet” logo are trademarks or registered trademarks of Celonis SE in Germany and other jurisdictions. All other product and company names are trademarks or registered trademarks of their respective owners.
About Cloudhub360
Cloudhub360 are the intelligent automation specialists. Our capabilities are used to create Digital Workforces, bringing speed, efficiency and scale to your employees and customers through Intelligent Hyper Automation. A private R&D company, we have developed game changing innovation in a cloud native capture platform, Conversational AI, Machine Learning and Natural Language Processing. Developed as a single IPR low-code Intelligent Hyper Automation platform. Cloudhub360 specializes in the creation of front office digital workers, helping your employees work more productively, focusing them on true value add tasks, and better contributing to the success of your business.
Enquires: Dan Kilroe | Director Partnerships & Alliances | Cloudhub360 | dan.kilroe@cloudhub360.com