Find out more about our latest news, events and industry information.

News graphic

Exposing the Surprises to Insurance Profitability

The dirty little secret of the insurance industry is out: when it comes to sustainable, profitable growth, customer experience is significantly more important than the product. The power lies in the hands of the customer—and the faster insurers accept that fact, the faster they can make the shift toward digital transformation and improved profitability. This […]

Why the Financial Services Industry can no longer Put Digital Transformation on Hold

Is it easy to be your customer? Can customers easily do business with you digitally or are they forced to use slow and out-dated, paper-based systems? Seventy-three percent of financial institutions state that digital innovation is an imperative and that paper-based processes, disconnected channels, and legacy systems will not suffice in the Age of the […]

5 Questions You Should Ask About Your Claims Management Process

No one is in a happy place when filing an insurance claim. When the time comes to report a loss to an insurer (often known as First Notice of Loss, or FNOL), customers are likely to have higher expectations from their carrier—and less patience—than at other times in the insurance policy lifecycle. Once your customer […]